SHIPPING & RETURNS

                                      

PURCHASING ONLINE

After completing the purchase with us, a legal obligation arises and your right to a refund of money by us is limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions, as well as this Shipping & Returns policy. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such a purchase. If you have any queries please contact us before making any purchase for any product through this website.

 

STOCK AVAILABILITY/UNAVAILABILITY/BACK ORDERS

JUST BIKE TYRE  is an online store and although we do stock certain items, we do not physically hold stock of all the products listed on our website, neither do we guarantee that the product you order will be in stock with us or with our suppliers at time of order. Kindly feel free to contact us to enquire on stock availability prior to placing your order. Should stock be available at the JUST BIKE TYRE  store, JUST BIKE TYRE  will endeavour to dispatch your order the same day, provided payment reflects in the JUST BIKE TYRE  bank account as specified on the order confirmation. Should the product not be in stock at the JUST BIKE TYRE  store but in stock with our suppliers, please allow at least 5 working days plus courier delivery time. (Remember, Saturday, Sunday & public holidays are not working days.)

Unforeseen circumstances may cause delays. Should we be faced with such an occurrence JUST BIKE TYRE  will endeavour to contact you and provide a revised delivery schedule. JUST BIKE TYRE  reserves the right to cancel your order even if payment has been made. Should the item not be in stock with JUST BIKE TYRE , or our suppliers, and your order is cancelled, we will offer you a choice of either placing the item(s) on back order (price is subject to change and exchange rate fluctuations), a credit on your account or an immediate refund in full. In the case of an immediate refund on an EFT payment, funds may only reflect in your account a day or two following the actual refund. In the case of an immediate refund on a credit card purchase, funds may take up to 10 days to reflect back in your account following the actual refund. Should you agree to have your products placed on back order, please take note that should the price change, JUST BIKE TYRE  will inform you and you will have the choice to either pay in the difference or elect a credit on your account or an immediate refund in full.

Delivery Charges

The price of items advertised on the JUST BIKE TYRE  website exclude delivery charges which are additional unless stated otherwise. Delivery charges will be calculated and presented to you during the checkout process. These delivery charges, as calculated by the JUST BIKE TYRE  online shopping system during checkout, are only applicable to major centres in South Africa, and do not sufficiently cover the cost of deliveries to remote and outlying areas in South Africa, or to countries outside of South Africa.  Delivery charges as calculated by the JUST BIKE TYRE  online shopping system are therefore subject to change and we reserve the right to re-quote you on delivery should the actual cost of delivery exceed the JUST BIKE TYRE  online shopping system generated quote. Should the delivery costs change, JUST BIKE TYRE  will inform you, and you will have the choice to either pay in the difference or cancel your order which if paid for already will entitle you to elect a credit or an immediate refund in full. In the case of an immediate refund on an EFT payment, funds may only reflect in your account a day or two following the actual refund. In the case of an immediate refund on a credit card purchase, funds may take up to 10 days to reflect back in your account following the actual refund. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Should this happen every attempt will be made to contact you to make arrangements for re-delivery.

Order processing

Order processing will not begin until we receive a confirmed order and full payment reflects in our bank account.

Warranty, Returns and Refunds Policy

JUST BIKE TYRE  warrant all products to be free of defects at time of shipping. All products are subject to the manufacturer’s terms and warranties. Prior to returning faulty products you agree to contact us first so that we can provide you with the necessary details to effect the return. In the unlikely event that a product should become faulty during the warranty period, the product may be returned in order to effect repair or replacement. The manufacturer or its official distributing agent will at their sole discretion determine if the repair or replacement can be honoured under the terms of the warranty. Their decision is final and no correspondence will be entered into. Unwanted goods may be returned for a refund within 7 days from having received your order on condition that all returned goods are returned in their original packaging, along with all the original contents. All unwanted goods are subject to a 10% restocking fee. Delivery fees will not be refunded and the cost of returning the goods will be for your account. Should a product be found to be faulty within 7 days from having received your order, JUST BIKE TYRE  will cover the costs for both the collection and return of the product. This is subject to the manufacturer or its official distributing agent determining that the fault can be remedied and honoured under the terms of the warranty, if not then the costs for the collection and return of the product will be for your account. Should the product be found to be faulty or become faulty after 7 days from having received your order and where the product still falls within the warranty period, the cost of returning the faulty product will be for your account and JUST BIKE TYRE  will cover the cost of returning the repaired or replaced item back to you. This is subject to the manufacturer or its official distributing agent determining that the fault can be remedied and honoured under the terms of the warranty, if not then the costs for the return of the product will be for your account.

Pricing and Product Information

Your total order price will include the price of the purchase plus VAT and delivery charges (which are subject to change).

While JUST BIKE TYRE  strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. JUST BIKE TYRE  reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, images, information related to text, pricing, availability, product descriptions and package contents) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, JUST BIKE TYRE  shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item. If your credit card has been charged for any order subsequently cancelled, JUST BIKE TYRE  will issue a credit to your credit card or if payment was by way of EFT, JUST BIKE TYRE  will make a refund into your bank account. 

Prices online at JUST BIKE TYRE  may differ from in-store prices. JUST BIKE TYRE  does not match in-store prices.

Payment Options

Payment can be made by Instant EFT, Direct Bank Deposit, UKash, or Credit/Debit Cards (MasterCard / VISA with expiry date on the front, & security code at the rear).

INSTANT EFT (Electronic Fund Transfer)

Instant EFT is PayFast's patented, revolutionary method of completing online purchases by making an internet banking transfer (EFT) which gets instantly verified. There is no two day wait, you don't need to send in proof of payment and it can be used with South Africa's four biggest banks: ABSA, FNB, Nedbank and Standard Bank. Once you have added your items to your shopping cart, proceed to “Checkout” and confirm your order. You will be required to register with us to purchase online. Registration will not be required after the first transaction. Remember your username & password, as this will be required for all online purchases.  You will receive an e-mail confirmation of your order.Your order will only be shipped once the funds reflect in our bank account. Contact us at online@justbiketyre.co.za  to obtain our banking details should you pay by direct bank deposit.

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Credit Card/Debit Cards (MasterCard / VISA) Credit card transactions will be acquired for JUST BIKE TYRE  via PAYFAST (Pty) Ltd who are an approved payment gateway for NEDBANK, ABSA, FNB & STANDARD BANK. Users may go to http://www.payfast.co.za to view their privacy and security policy. Customer details will be stored by JUST BIKE TYRE  separately from card details which are entered by the client on PAYFAST’s secure site. For more detail on PAYFAST refer to http://www.payfast.co.za. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

 

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